Refund policy

Return Policy; Restocking Fees

Returns, Refunds and Restocking Fees. Vchains believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all accessories, eScooters sold by Vchains. Note that individual parts and components are non-refundable.

Returns of New and Unused Items Within 14 Days of Receipt.We allow you to request a return of any item in new and unused conditionwithin 14 days of receipt.For all returns, return shipping charges are the responsibility of the recipient. Once we approve your return, you must ship the item back to us within 30 days, or you will no longer be eligible for a return. We will issue a refund using the same payment method you used originally. The return will be issued once the product has arrived back at our warehouse and has been inspected to determine that it was un-used. This takes 14 business days after receiving the item.

Returns of lightly used Items. Any items returned in a used condition may be returned within 14 days of purchase subject to the return shipping charges and a restocking fee in the amount of up to actual loss deduction. Items must be free of any damage. Electric bikes and scooters must have less than twenty (20) miles on the odometer. Items approved for return must be shipped back within 30 days, or you will no longer be eligible for a return.

For product purchased from Vchains website:

Bought but not yet shipped (cancellations):

The full price of the order will e released to your account within 14 workdays after we receive your refund request form.

Pre-orders and cancellations of pre-orders:

For all pre-orders, your debit or credit card will be paid immediately. There will be no delay in payment, regardless of when the product is expected to ship. After your payment, you can refer to the previous section for the refund process.

Product was delivered:

Orders from the this website can be returned within 14 days upon receiving, you can request return & refund service without providing any reason and you shall be responsible for the return shipping fee;

Orders from the can be returned within 14 days upon receiving, if the product has a manufacturing defect or damaged during transport, you can contact the Vchains customer service team at support@vchains.com to request a return & refund service. Vchains will be responsible for the return shipping fee. Within 14 workdays after receiving the return package, the original purchase price will be refunded to your account.

Used articles:

We do not offer a return of used items, except in the EXTREME cases of breakage/ malfunction.

For product purchased not from Vchains website:

Please refer to the return & refund policy of the platform or buying store. For more details, you can contact the seller to confirm specific terms and conditions.

*Please note: This website only accepts the true purchase from Vchains. This means if you got one product from other sales like Amazon, Aliexpress, or Geekbuying, Geekmaxi, etc. You should ask for a return from them, not from vchains website.

Return Notes

1.When applying for return, please provide valid proof of purchase, such as order number, receipt, invoice, etc.

2.The returned product should be intact and packed in the original packaging in the same condition complete with all the attached accessories, manuals and complimentary items. And all the labels and logos of the returned items show no signs of tampering or alteration.

3.Unauthorized return or cash on delivery without the seller’s consent will be rejected.

4.The return policy works only for purchases direct from the Vchains website.

Follow these steps to return products within 14 days of delivery:

Click Here to fill out a Return Request Form. to get an RMA# from our customer service.
Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage. For original packaging, this must include the styrofoam inserts.
Clearly write the RMA# on the box in large letters
Ship the product to:Address obtained from customer service
Once we receive and inspect the Product, we will process the refund within 14 business days.

Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know.

In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer’s responsibility to ship and return the product back to our warehouse.